This article recounts a humorous technological fix by Harriet, a software trainer turned tech support, in the mid-1990s. Sent to resolve a computer's erratic behavior, she found a war of negligence, with a freshly painted office and a disheveled setup. Discovering a stuck ENTER key from rough packing, she deftly removed it using a nail file, allowing the computer to boot properly. Her successful troubleshooting highlights the importance of good packing and handling of equipment, showcasing how small issues can cause major disruption in tech environments.
"When Harriet arrived, she found an office that smelled of fresh paint and had enough mess lying about that she concluded staff had only just moved in from another facility and were yet to finish unpacking."
"I turned off the suffering machine, took a nail file out of my handbag, and pried the ENTER key out of the keyboard frame, where it had got wedged due to rough handling."
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