#tech-support
#tech-support

Tech industry

Need a Linux admin? Ask a worried mother for help

1 week ago

Women in technology

'End of 10' offers hope and help to Windows 10 users who can't upgrade

Tech industry

Need a Linux admin? Ask a worried mother for help

1 week ago

Women in technology

'End of 10' offers hope and help to Windows 10 users who can't upgrade

Glitchy taxi tech blew cover on steamy dispatch dalliance

The RF Guy uncovered unexpected communications in a taxi dispatch system while investigating a technical glitch.

2 weeks ago

Pets

People break computers. Cats do it more creatively

Tech industry

How do you explain tech fields to bowling alley staff?

Remote teams

Glitchy taxi tech blew cover on steamy dispatch dalliance

The RF Guy uncovered unexpected communications in a taxi dispatch system while investigating a technical glitch.

2 weeks ago

Pets

People break computers. Cats do it more creatively

Tech industry

How do you explain tech fields to bowling alley staff?

Tech industry

Techie solved software problem by waving his arms in the air

9 months ago

Tech industry

5 steps to repair Microsoft Office

Women in technology

How to troubleshoot and reset Windows Update

3 weeks ago

Tech industry

Techie solved software problem by waving his arms in the air

9 months ago

Tech industry

5 steps to repair Microsoft Office

Women in technology

How to troubleshoot and reset Windows Update

more#troubleshooting

3 weeks ago

Google is pulling the plug on your old Nest - but offers nearly 50% off a new thermostat

If you are still using one of these thermostats, Google will send you a $130 off promo code to purchase the fourth-generation Nest Learning Thermostat.

Gadgets

4 weeks ago

Techie diagnosed fault by checking the customer's coffee

Ryan later chuckled, recalling that he had to explain to the customer that their calculators were working fine, but they weren't receiving adequate power.

Tech industry

#windows-11

Miscellaneous

Windows 11 update breaks File Explorer - among other glitches

Women in technology

How to upgrade your 'incompatible' Windows 10 PC to Windows 11 now

Miscellaneous

Windows 11 update breaks File Explorer - among other glitches

Women in technology

How to upgrade your 'incompatible' Windows 10 PC to Windows 11 now

PIRG post parade of devices doomed by end of support

PIRG's "Electronic Waste Graveyard" reveals the significant problem of discarded tech after manufacturer support ends.

One stupid keystroke exposed techie to sensitive information

Misnaming a data utility caused significant tech support issues in the 1980s, leading to wiped disks instead of file conversions.

Tech industry

Engineer with little tech experience asked to fix mainframe

Information security

One stupid keystroke exposed techie to sensitive information

Misnaming a data utility caused significant tech support issues in the 1980s, leading to wiped disks instead of file conversions.

Tech industry

Engineer with little tech experience asked to fix mainframe

more#1980s-technology

Google is rolling out a fix for broken Chromecasts

Google is addressing Chromecast casting issues caused by untrusted device errors via a rollout fix for affected devices.

Gadgets

Some Chromecasts are giving 'Untrusted device' errors today

Second-generation Chromecasts and Chromecast Audios may be nearing the end of support from Google, displaying errors suggesting lack of verification.

Gadgets

Google has a fix for all of the broken Chromecasts

Gadgets

Is your Chromecast still throwing errors? This fix will get you streaming again

Gadgets

Google is rolling out a fix for broken Chromecasts

Google is addressing Chromecast casting issues caused by untrusted device errors via a rollout fix for affected devices.

Gadgets

Some Chromecasts are giving 'Untrusted device' errors today

Second-generation Chromecasts and Chromecast Audios may be nearing the end of support from Google, displaying errors suggesting lack of verification.

Gadgets

Google has a fix for all of the broken Chromecasts

Gadgets

Is your Chromecast still throwing errors? This fix will get you streaming again

How to clean and organize your Mac

Regular maintenance can keep your Mac operational and organized.

Simple tools and techniques can enhance your Mac's appearance and functionality.

#hp

fromArs Technica

Tech industry

HP realizes that mandatory 15-minute support call wait times isn't good support

HP implemented mandatory 15-minute wait times for tech support calls to encourage use of digital self-service options.

7 months ago

Remote teams

HP's new remote support service can even resurrect unbootable PCs

HP's new remote diagnostics service enables technicians to fix unbootable PCs remotely, improving support for remote workers.

Tech industry

fromArs Technica

HP realizes that mandatory 15-minute support call wait times isn't good support

HP implemented mandatory 15-minute wait times for tech support calls to encourage use of digital self-service options.

7 months ago

Remote teams

HP's new remote support service can even resurrect unbootable PCs

DIMM techies kept in office to prove memory wasn't 'missing'

In tech support, proactive measures can uncover discrepancies and ensure accountability in resource management.

Now Apple tells us how to update AirPods

Apple has updated its AirPods firmware support page, adding a detailed guide on how to upgrade the firmware, emphasizing automatic updates in the charging case.

Apple

4 months ago

Tech support warrior left cosplay battle, Trekked to work

When Worf worked this job, he was part of a tech team that had to respond to on-call pagers from C-suite executives at any hour. The pressure was immense.

Miscellaneous

4 months ago

User thought cursor meant their computer was cactus

In tech support, quick fixes can lead to significant customer satisfaction. For instance, one issue was resolved in under 10 seconds, bringing immediate relief to the user.

Miscellaneous

5 months ago

Backup failed but the boss didn't mind -his kid caused it

Ray's clever setup of dual connections provided a failover mechanism, but ultimately, he was challenged by an unforeseen DDoS attack on his ISP's network.

Miscellaneous

5 months ago

No, I can't help. This is the wrong helpdesk

Warren's tale illustrates the challenges faced in tech support roles, especially regarding miscommunication across different time zones, leading to frustrating nighttime calls for help.

Miscellaneous

fromVG247

6 months ago

GOG is launching a new preservation program, and it looks like good news for PC folks who love playing classics without having to mess around

GOG has announced a new preservation program aimed at ensuring a selection of older games run smoothly on modern hardware, with 100 titles selected at launch.

Video games

fromBloomberg

6 months ago

Bloomberg

The verification system flags unusual activity from a computer network, prompting users to confirm they are human before proceeding further with the site.

#client-relations