#autonomous-workforce

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#ai-agents #it-service-management #help-desk-automation #enterprise-software #ai-automation
fromTheregister
23 hours ago

ServiceNow: AI bot is resolving 90% of our help desk tickets

In our own environment, over 90% of targeted Level 1 volume is handled autonomously, with resolution rates above 99% for those categories and materially faster than human-only workflows. It accomplishes this by having the Autonomous Workforce operate on top of the live configuration management database (CMDB), active workflows, policy engines, approval chains, and real transaction history - all updated in real time every time a ticket closes, a workflow executes, or a policy changes.
Artificial intelligence
Artificial intelligence
fromComputerworld
1 day ago

ServiceNow plans automation of L1 Service Desk roles, promises more AI 'specialists' to come

ServiceNow's Level 1 Service Desk AI specialist autonomously handles over 90% of IT support requests, operating 24/7 within defined enterprise governance and permissions while freeing humans for strategic work.
Artificial intelligence
fromTechzine Global
1 day ago

ServiceNow replaces people with AI specialists using Autonomous Workforce

ServiceNow introduces Autonomous Workforce and EmployeeWorks, AI solutions that deploy autonomous AI agents to replace specific roles while maintaining governance frameworks and enabling employee redeployment opportunities.
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