#civil-service-pensions-scheme

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#capita #data-breach #personal-data #public-sector #microsoft-copilot #backlog
Privacy professionals
fromTheregister
2 days ago

Capita's pension portal exposes civil servants' private data

Capita limited online functionality of the Civil Service Pensions Scheme member portal after a data breach exposed personal information of public sector workers.
fromTheregister
1 month ago

Capita taps Microsoft Copilot to untangle UK pensions mess

Caseworkers get a copilot [to] read all the attachments and documents for a case, and that gives them a summary at the start. You look at the end-to-end handling time of a case, and you go through and you evolve and improve every step along the way. That's the process that we are starting to undergo now [and is a] core part of driving productivity.
UK politics
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