#consumer-backlash

#consumer-backlash

Parts of the internet are now in full meltdown mode, delivering a pretty brutal response to the new models. Sure, the cars are cheaper, there's no denying that. And to make them cheaper, Tesla had to make certain concessions. But the argument from onlookers is that Tesla didn't innovateit stripped a bunch of key features instead and failed to lower the price enough to justify just how much the EVs were gutted.

Fans have reacted angrily after Microsoft announced price increases to its Xbox Game Pass subscription service. The company announced that the most popular tier of its Netflix-style video games system - available to PC and Xbox players - would rise by more than 50% from 14.99 to 22.99 per month. Reacting on social media, loads of fans said they had cancelled their Game Pass subscriptions, with some reporting the service's cancellation page had crashed due to demand.

Pepsi's 2017 commercial starring Kendall Jenner attempted to link soda with unity and protest movements. The ad showed Jenner leaving a photo shoot to join a demonstration, ultimately handing a Pepsi to a police officer in a moment of supposed reconciliation. Critics immediately accused the brand of trivializing Black Lives Matter and real social justice movements, appropriating protest imagery for profit.

It seems like lately, there's a new - and confounding - political melee surrounding a company branding decision every other week. One company sniffles, and someone declares it woke. Another coughs, and it's white supremacist. Just look at what happened with American Eagle and Cracker Barrel over the summer. Or a couple of years ago, when the green M&M got sneakers. The near-constant meltdowns over simple business moves are a sign of the times, though. Americans are seeing everything as politically coded, even when it's not.

Recently, consumers of cosmetics brand E.L.F. Cosmetics were upset because the brand posted an ad featuring comedian Matt Rife. In his Netflix special a few years ago, Rife made a joke about domestic violence that many women found distasteful. For consumers, seeing Rife in an ad with a brand they love and use - and one that is often touted for its commitment to inclusion felt like it was a betrayal of their brand values.

This is perhaps the cringiest thing the company has ever done,