#customer-education

#customer-education

Empowering customers through effective training boosts loyalty, trust, and growth, keeping them engaged with the product or service.

Customer education programs are essential for business growth and improving customer experience.

Engaging and tailored content empowers customers and maximizes product value.

Effective customer education leads to reduced support costs and improved retention rates.

Generative AI tools are rapidly growing and have only recently been accessible to the public.

Onboarding users is crucial for the success of generative AI products.

Zoom rapidly scaled customer education in response to a dramatic increase in users during the pandemic.

They launched a centralized learning platform to offer on-demand and personalized training for users.

Applying product management principles enhances Customer Education outcomes by focusing on measurable results and user experience.

Creating a dedicated team is crucial for transforming Customer Education into a product that drives engagement.

Changing an LMS is worthwhile when the current system lacks essential features and supports to meet a company's evolving needs.

Extended Enterprise LMS is crucial for personalized customer learning and overcoming obstacles in diverse audiences and complex learning needs.