#customer-safety

#customer-safety

Monzo has been fined £21 million by the Financial Conduct Authority (FCA) after fraudsters were able to open bank accounts using clearly fake or implausible addresses - including Buckingham Palace and 10 Downing Street.

Greggs is taking measures to combat rising theft by moving sandwiches and drinks behind counters in some of their London stores to ensure customer and staff safety.

"We want to warn people as we are seeing a particular spike in these phone scams at the moment. We have seen more than 20 fake phonelines so far in April, that's a significant increase on other months," Bank of Ireland head of fraud Nicola Sadlier, said.

Ford's recall of its Kuga plug-in hybrid car has left thousands of drivers anxious due to a dangerous battery defect that may cause fires.