Artificial intelligence
fromHarvard Business Review
3 hours agoThe Hidden Demand for AI Inside Your Company
Many corporate gen AI programs fail, leading employees to use personal AI tools secretly.
"In agentic environments, agents mutate state across data, systems, and configurations in ways that compound fast and are hard to trace," says Pranay Ahlawat, Chief Technology and AI Officer at Commvault.
Western Union is six months into a migration of 900 to 1,200 applications that run across a 3,900-core server fleet. The decision to move came during a period of re-invention at Western Union, a 175-year-old company that is currently working to become more customer-focused and therefore is open to new suppliers to help reach that goal.
Nine in ten retailers globally are planning to raise their spending on artificial intelligence (AI) to optimise their e-commerce operations over the next 12 to 24 months, with online delivery execution a key area of focus. A total of 38% of European retailers identify speed, tracking and proactive communication around the delivery process as areas where AI can deliver the greatest impact.
Efficient business practices boost bottom lines, and finding the right balance begins with using the right productivity software tools. For entrepreneurs and small-business owners, time spent searching or navigating different tools could be better spent growing your company. Having the right productivity software in place isn't just convenient, it's essential for operational efficiency. The challenge many entrepreneurs face is balancing software costs with functionality.
The technology underpinning retail operations is under scrutiny in 2026 as fashion executives look to streamline systems with the aim to unlock efficiency, cut costs and meet consumer expectations for speed and personalisation in the shopping journey. At the retail event Lightspeed Edge on 12 January, Lightspeed - the unified point-of-sale (POS) and payments platform for SMEs such as Apricot Lane Boutique and Neal's Yard Remedies - convened industry leaders to explore the strategic imperative for integrated technology ecosystems over siloed systems.
When staff resort to copying data between spreadsheets, keeping shadow systems in Excel, or doing repetitive tasks that feel like they should be automated, something is wrong. These workarounds creep in gradually; a quick fix here, a temporary solution there, until suddenly your operations depend on a patchwork of manual processes. Workarounds rarely stay small. What begins as a simple spreadsheet to track information your CRM cannot handle eventually becomes a document that multiple team members depend on.
Managing AI spending has become commonplace. Two years ago, 31 percent of organizations managed AI spending; today, 98 percent do. This is according to research by the FinOps Foundation. It shows that FinOps has definitively shifted from pure cloud management to broad technology value management. AI cost management is now a top priority, while AI value management is the most sought-after skill within teams.