#drive-through-automation

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#voice-ai #fast-food #operational-strategy #taco-bell #social-media-backlash
Artificial intelligence
fromMedium
1 week ago

Taco Bell Reconsiders Voice AI Strategy at the Drive-Through

Taco Bell's drive-through voice AI improves efficiency in some settings but causes errors and customer dissatisfaction, prompting selective human-AI deployment.
Artificial intelligence
fromwww.bbc.com
1 week ago

Taco Bell rethinks AI drive-through after man orders 18,000 waters

Taco Bell is reconsidering voice AI for US drive-throughs after widespread errors, social media backlash, and operational challenges, sometimes preferring human staff when busy.
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