#it-support

#it-support

Carl arrived to find an enormous to-do list and a very busy IT team who were strangely unwelcoming. Not long after starting, Carl was assigned a job in the prison. As it was his first visit, a colleague named "Mike" showed him the ropes. Carl found it disconcerting. "I was introduced to various guards and went through the first security checkpoint," he told On Call. "The heavy iron door slamming behind me was a bit nerve-wracking. The second wasn't so bad."

Robust IT systems support uninterrupted operations through resilience, security, and proactive monitoring. CIOs report that 87% of digital-first businesses rely on automated failover systems to reduce service disruption. Continuous monitoring helps detect failures before they impact users. Recovery plans activate system redundancies and restore functions with minimal input. Automated backup schedules and patch management prevent gaps in continuity. IT managers emphasise the role of configuration management and centralised monitoring tools.

"One day I was sent to a school to carry out some work on the head teacher's laptop, which wasn't connecting to the network," he told On Call. When Mike arrived, he plugged in an Ethernet cable and quickly realized the network port in the head teacher's office wasn't live. "He walked in as I was about to leave, and insisted that the point was indeed live, which he proceeded to demonstrate by showing that he could check for new email," Mike told On Call.

"The IT manager was, to be blunt, an insufferable bore," he told On Call. To make matters worse, he had no people skills and clearly enjoyed bullying colleagues and underlings. Val wouldn't put up with it. "I was already too old and weathered to take that kind of treatment from anybody," he told On Call. One morning, Val's phone rang and he was soon conversing with this magnificent manager who needed help with an Excel spreadsheet - but insisted the request must be kept secret.

We live in a digital-first world where almost every business depends on technology. While this brings countless opportunities, it also opens the door to new risks. Cyber attacks are no longer just a problem for big corporations; small businesses and individuals are frequent targets too. The weakest link is often not the software or hardware, but the people using them. That's where effective cyber security awareness training comes into play, and IT support teams are at the heart of it.

"I realized the CT scanner and the workstation were three meters apart but connected over 250 meters of cable that bounced through four connectors."

Whether you're a small business owner or a homeowner, technology struggles in Johnson County can halt your progress, but local IT support offers effective solutions.