Consumers Expected to Return Nearly $850 Billion in Merchandise in 2025
Retail returns are high but can build brand loyalty when handled with quick, free, and customer-friendly return experiences, especially for online shoppers and Gen Z.
Guest Idea: Avoiding the Financial and Environmental Impact of Retail Returns
Retail returns have evolved into a complex issue affecting costs, logistics, and resources due to expectations for free options and rise in e-commerce.
Retailers are quietly changing return policies what that means for you
Retail returns impose massive costs on U.S. retailers through fraud, reverse logistics, and tightened return policies that shift burdens onto consumers and businesses.
