A customer support rep escalated a technical issue last week that had stumped three different team members. Meanwhile, buried in a GitHub comment from a few months ago was an engineer's documentation for the exact fix. The knowledge existed, the solution was there. But connecting those dots required someone to remember a conversation that happened months ago in a completely different context.
Microsoft caused a bit of a furor last year by dropping the word "deprecated" into a support document for the Control Panel. It hastily stepped back from the precipice, but the current verbiage, "the Control Panel still exists for compatibility reasons," should leave users in no doubt. Microsoft would very much like this refugee from an earlier era of Windows to be put out to pasture.
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