#service-design

#service-design

Service design is all about creating seamless interactions between humans and services. The ultimate goal of service design is to streamline experiences, enabling people to achieve more in less time and with less effort. Traditionally, companies invested significant time and resources into making user journeys as easy as possible. Before the AI revolution, this was achieved through digitalization and automation of routine operations. But in the era of AI, the focus is shifting - from automation to AI agents. In this article, I'll discuss how service design will evolve in this new era.

Eight transport services have received a new design from Transport for London to mark its 25th anniversary, celebrating historical milestones like the launch of the Oyster card and the opening of the Elizabeth line.

In this section, we elaborate on the design of the OS2A framework. The OS2A framework addresses the complex nature of quality assessment in AIGC, striving for a balance between objective metrics and subjective user experiences.

My journey into product design started with an affiliation for art and drawing. I was coasting through high school, spending most of my time painting.