fromTearsheet
18 hours agoThe servicing paradox: Why banks are building platforms through customer problems, not tech strategies - Tearsheet
While banks announce AI deployments and digital transformations, the real platform shift is happening through something more mundane: solving customer servicing headaches one API call at a time. Banks have a servicing problem masquerading as a platform opportunity. You won't read the evidence in their press releases, but you can see it in how they're actually solving operational friction for business customers who want banking to work well.
Tech industry