Many customers experienced significant technical issues with their Sky Glass TVs and Sky streaming service, with some reporting devices rendered completely inoperable. These problems began on Thursday evening and persisted into Friday morning, leading to hundreds of reports on Downdetector. Sky acknowledged the issue, suggesting users manually restart their devices and expressed regret for the inconvenience caused. Users expressed strong dissatisfaction with the service, particularly when long downtimes affected viewing plans, emphasizing their investment in monthly subscriptions.