#team-dysfunction

#team-dysfunction

"Since it wasn't going to take long, I was approved to do it over the lunch hour," he told Who, Me?

Everybody wants to flourish-to experience joyful, meaningful, shared growth. The problem is, we've been trained to approach the most important parts of our lives as if they are games to win, when they're more like gardens to be grown. Flourishing isn't about being smarter-it's about taking simple actions that foster the ecosystem of your life.

Twenty years ago, as the top digital and innovation executive for Citi's credit card business, I led the team that spent months building what looked like a brilliant partnership. We'd found a startup with a disruptive payments platform-one that became the forerunner of what has become a new payment type used by millions of consumers today. The deal: strategic investment in exchange for access to the startup's codebase as a sandbox for innovation pilots. No more waiting in the legacy systems queue. Just rapid prototyping with leading-edge developers.

At first glance, that statistic might seem to confirm a familiar narrative about modern life. People are isolated. Communities have weakened. Technology has replaced relationships. But the data tells a more precise story. Most Americans want connection. Many are actively looking for it. What they are running into instead are systems that make connection hard to access and harder to sustain.

When expectations are unclear, trust in leadership and collaboration begins to drop. When this happens, the frustration that follows is real. But the deeper cost is often invisible-trust begins to erode. This dynamic is increasingly common. Roles evolve, priorities shift, and teams are asked to move faster with less certainty.

There may be something unsettling happening on your team. Despite expected productivity gains from integrating AI tools, overall team performance appears to be declining. People are starting to second-guess themselves, and trust is eroding in ways that are hard to pinpoint. is a corporate scientist and first-ever chief science advocate at 3M who is the author of Jayshree Seth The Heart of Science book trilogy published by Society of Women Engineers (SWE).

No wonder it feels personal that this team rejects your efforts. It is personal; it's happening to you. But it's not about you. This team might have so much internal tension that they can't stand to be in a meeting together. Maybe they had a bad experience with your predecessor. They might think they know it all already and attending meetings is just wasting their time. Or it could really be as straightforward as what they've told you: Their working hours and training times are already used up.