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1 day agoHow to avoid tone-deaf executive listening tours | MarTech
Most executive listening tours fail for one simple reason: They're designed to collect feedback instead of uncovering the truth. Meetings get scheduled, leaders host town halls, surveys go out, themes get summarized, and nothing fundamentally changes. Employees and customers notice the gap between listening and action, and credibility erodes a little more each time. People aren't questioning whether leadership is listening. They're questioning whether leadership is willing to confront reality.
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