#vulnerable-customers

#vulnerable-customers

UK telecoms companies are retiring traditional landline services and replacing them with internet-based home phone connections. The industry has set a deadline of January 2027 to complete this switch with roughly 3.2 million homes still to move over. While the digital switchover has been straightforward for most households, for some vulnerable customers, such as those with telecare devices, it has been very stressful.

The government has decided against liberalising the 80/20 rule governing slot machines in adult gaming centres, amid concerns for vulnerable customers.