#workforce-automation

#workforce-automation

It's a nervy time to be a frontline worker in a call center or back-office hub. Startups are advertising 'AI employees' and the likes of venture capital firm Andreessen Horowitz are talking of AI ' productizing and unbundling ' the business process outsourcing (BPO) sector that executes the core functions of corporations around the globe. No doubt customer service, HR, and IT workers in the industry are wondering how their employers will respond-and whether their livelihoods are at risk.

AI agents that will take actions for humans,

Corporate America is on the brink of a radical transformation as artificial intelligence adoption could unlock nearly $1 trillion a year in savings, according to a sweeping new analysis by Morgan Stanley. The bank calculates 90% of jobs will be touched in some way by AI automation or augmentation, with cost savings flowing directly from reduced headcount, natural attrition, and automation of knowledge-intensive but routine tasks.

All those highly-paid suits are at risk as AI agents, AI models designed to autonomously carry out certain tasks, promise to do what they do with instant results - and without six-figure salary demands.