The MTA has initiated the Customer Ambassador program to aid commuters as the Queens bus network undergoes a redesign set to begin on June 29. Ambassadors are stationed at key bus stops from 6 a.m. to 8 p.m. until July 12, providing necessary information and assistance to riders navigating the changes. These ambassadors, marked by bright vests, include various MTA staff who are taking on additional shifts to help promote awareness and guide passengers. The initiative aims to ensure a smoother transition to the new bus system.
Customer ambassadors are stationed at major transit hubs across Queens to provide information about the bus network redesign and assist customers with navigation.
MTA workers, including analysts and planners, are temporarily filling shifts to promote awareness of changes and help riders adjust to the new bus system.
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