Super.com, a travel and finance platform, faced challenges with scattered internal information across various work platforms, particularly worsened by the shift to remote work during the pandemic. CEO Hussein Fazal noted that the difficulty in accessing documents and messages hindered productivity. To tackle these issues, the company collaborated with Glean, an AI startup, to create a centralized search hub that accesses information from different software programs, leveraging AI technology for faster retrieval and contextually relevant answers.
"It's hard to just pick up information, and it can sometimes even be hard to get information," said CEO Hussein Fazal, highlighting the challenges of scattered data.
Glean's platform utilizes ranking algorithms and generative AI to simplify users' searches, producing answers in natural language relevant to the enterprise context.
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