"The movement toward a digital workforce has been taking big leaps lately, marked recently by Salesforce's unveiling of Agentforce 2.0, a digital labor platform for enterprises. This platform enables a limitless workforce through AI agents for any department, assembled using a new library of pre-built skills, and that can take action across any system or workflow."
"Talent is scarce and expensive to train, so organizations are turning to AI to help with customer interactions and deal with workflow backlogs. They can no longer afford inadequate solutions that provide generic responses."
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