"For decades, businesses have been trapped in a cycle of painful, episodic change, launching massive re-engineering projects and investing in new IT systems, only to find their organization's fundamental metabolism remains sluggish."
"Immense transaction costs-the friction of coordinating people, managing information, and aligning complex work-have made deep, continuous transformation prohibitively expensive and risky."
"Lan Guan is chief AI officer at Accenture."
Businesses have experienced decades of episodic change, repeatedly launching massive re-engineering projects and investing in new IT systems while their fundamental operational metabolism remains sluggish. Immense transaction costs — the friction of coordinating people, managing information, and aligning complex work — have raised the expense and risk of deep, continuous transformation. High coordination and information-management costs make sustained change prohibitively costly and prone to failure. Organizations therefore cycle through large, disruptive initiatives without achieving persistent shifts in capability or performance. Reducing transaction friction across people, processes, and technology is necessary to enable affordable, continuous transformation.
Read at Harvard Business Review
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