"We said no, look - the most important thing in your performance is that you are doing whatever your job is as well as possible. A lot of times, AI can help you with that, but if it can't, I'm not going to force you to do that."
"The company was trying to push something that in some cases did not fit instead of being held accountable for the actual outcome."
In April 2025, Duolingo's CEO Luis von Ahn announced an 'AI first' strategy, initially tracking AI usage in employee performance reviews. Following employee concerns about using AI unnecessarily, he retracted this approach, stating that performance should focus on job effectiveness. Von Ahn clarified that while AI can assist, it should not be mandated when inappropriate. Despite this change, he maintained other policies, such as limiting contractor hiring where AI could take over tasks, emphasizing accountability for actual outcomes.
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