The financial services sector is significantly increasing AI adoption to enhance operational resilience after encountering numerous major IT outages. A new report reveals 38% of firms believe generative AI can enhance operational efficiency. Leaders expect agentic AI to be integrated within the next two years, although challenges such as budget constraints and ROI assessment, as well as concerns over automation use cases and data security, persist. Nevertheless, 75% of firms are already innovating with AI, focusing on process automation and AIOps.
"Financial services firms have learned painful lessons from ongoing and repeated widescale IT outages. The economic costs of incidents stacked up in the last year..."
"84% of financial services leaders said they believe agentic AI will be rolled out in either a core or peripheral capacity over the next one to two years..."
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