fromComputerworld
5 days ago7 steps to move from IT support to IT strategist
Too often, IT professionals feel like "order takers" for business groups - told what systems to implement or troubleshoot instead of being asked how technology can solve bigger business problems. Making the leap from support tech to strategic advisor takes time. The people who do it well don't just focus on fixing issues, they learn the business, talk in plain language, focus on results instead of tasks, and look ahead to prevent problems rather than just reacting to them.
Business