"Siemiatkowski expects his workforce to decrease from 3,000 to fewer than 2,000 by 2030, but he doesn't foresee any layoffs, he recently said on the "20 VC" podcast hosted by venture capitalist Harry Stebbing. Rather, Klarna is relying on "natural attrition" of about 20% each year, he said, adding that employees spend an average of five years at the company before leaving."
"Klarna launched an OpenAI-powered customer service chatbot in early 2024 that the company claims can do the work equivalent of 800 full-time agents. The "buy now, pay later" platform debuted on the NYSE last September with a $1.37 billion IPO and was valued at $15 billion at the time. The company's stock price has fallen about 59% since its IPO. Klarna has more than halved its workforce since 2022, going from more than 7,000 employees to less than 3,000."
Klarna expects to reduce its workforce from about 3,000 to fewer than 2,000 by 2030 without conducting layoffs. The company plans to rely on approximately 20% annual natural attrition and notes an average employee tenure of five years. Klarna launched an OpenAI-powered customer service chatbot in early 2024 that the company says can replace the work of roughly 800 full-time agents. The firm has already cut headcount from over 7,000 in 2022 to under 3,000. Klarna went public with a $1.37 billion IPO at a $15 billion valuation, and its stock has fallen about 59% since the IPO. The CEO has said he believes AI can perform all jobs, including his, and described that prospect as gloomy.
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