fromIT Pro
2 days agoMarc Benioff says Salesforce has already cut 4,000 customer support staff for AI agents - and workforce productivity hasn't dipped
We have now done about a million and a half conversations with our customers (through the agentic layer) and at the same time ... a million and half conversations also happened through our support agents during that same period. The SEASAT scores were about the same, which was stunning and also I was able to rebalance my headcount on my support - I've reduced it from 9,000 heads to about 5,000 because I need less heads.
Artificial intelligence