The AI system at McDonald's drive-throughs has faced scrutiny due to mistakes like bacon-topped ice cream and excessive orders, leading to its removal in the US.
Viral videos show issues with voice recognition, including adding butter to wrong orders or multiplying tea requests, prompting McDonald's to discontinue the AI system in 100+ locations.
McDonald's is ending its partnership with IBM on Automated Order Taking (AOT) following misinterpretations by the AI technology, planning future AI integration despite current setbacks.
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