"Microsoft's AI chatbot Copilot will no longer be available on WhatsApp after January 15, the company has shared. After that date, users on WhatsApp won't be able to chat with the AI unless they switch to Microsoft's own Copilot mobile apps or use the chatbot via the web. The company explained it's removing Copilot from the popular messaging app to comply with WhatsApp's revised platform policies, which were announced last month."
"At the time, the Meta-owned messenger said it would no longer support general-purpose AI chatbots from using its WhatsApp Business API to serve their customers. Instead, it wanted to reserve those resources for other types of businesses. This change doesn't mean that businesses can't use AI to serve their own customers. It does, however, put an end to WhatsApp being a channel for AI chatbot distribution, which will impact companies like Microsoft, OpenAI, Perplexity, and others."
"OpenAI had already announced its plan to wind down its WhatsApp integration in January. Unfortunately for Copilot users on WhatsApp, their chat history isn't being preserved when they make the move to Microsoft's platform because the access to the chatbot on WhatsApp was unauthenticated. Microsoft recommends users who need to retain their conversations for future reference export them using WhatsApp's built-in tools before the Jan. 15 deadline."
Copilot will be removed from WhatsApp on January 15 and WhatsApp users must switch to Microsoft's Copilot mobile apps or the web to continue access. The removal follows WhatsApp's revised platform policies that block general-purpose AI chatbots from using the WhatsApp Business API. WhatsApp intends to reserve its Business API resources for other business types, affecting companies such as Microsoft, OpenAI, and Perplexity. OpenAI plans to wind down its WhatsApp integration in January. Chat histories from unauthenticated WhatsApp access will not be preserved, so users should export conversations before the Jan. 15 deadline.
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