Generative AI has profoundly influenced the telecom sector over the past two years. A recent report by Altman Solon and Kyndryl, with Google Cloud sponsorship, reveals that 85% of telecom providers are exploring generative AI, yet only 30% have scaled their use cases. Many struggle with implementation complexities, higher costs, and underdeveloped governance practices. Although strong examples of efficiency gains exist, the overall impact remains modest, necessitating clearer business value and executive support to ensure successful deployment and outcomes in this evolving landscape.
The report highlights that while 85% of telecom providers are experimenting with generative AI, only 30% have managed to scale them to production.
Despite promising cases of improved efficiency, telecom firms face significant challenges in AI implementation, including governance issues and unclear business outcomes.
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