Wolters Kluwer has integrated AI into its core products for over a decade, now driving 50% of its digital revenue. The company uses a responsible approach with frameworks and continuous human oversight to ensure ethical AI development. It emphasizes the importance of clean data, which is crucial for preventing errors in AI outputs. Furthermore, Wolters Kluwer employs an 'AI toolbox' strategy to select suitable models for various business tasks, establishing Responsible AI Principles focused on transparency, fairness, and governance.
Wolters Kluwer's strategy is to create an 'AI toolbox' from which it can choose which models best fit any single business task. The company also learned a key truth about the fast-moving technology: without clean data, AI produces errors and hallucinations.
The Netherlands-based company has also established what it calls Responsible AI Principles that emphasize transparency, explainability, privacy, fairness, governance, and human-centric design.
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