Salesforce released Agentforce 2dx, its third iteration of AI development tools, designed to streamline the automation of business processes in departments like sales and HR. This developer-friendly update introduces an API, DX Inspector, Interaction Explorer, and VS Code support. It enhances the capability to orchestrate and build agents, enabling enterprises to trigger Agentforce sessions programmatically and embed it within Salesforce workflows. New features like Invocable Actions facilitate tasks such as automating service case resolutions, improving lead qualification, and processing orders, thereby optimizing operational efficiency.
Enterprise customers can trigger Agentforce via a REST API to start a session, end a session, and continue a session, as well as ground the agent with data.
Invocable Actions use cases could include automating service case resolutions, lead qualification, or order processing. An AI agent could dynamically handle customer queries.
Collection
[
|
...
]