ServiceNow launched AI Control Tower and AI Agent Fabric at Knowledge 2025, aimed at simplifying the management of AI agents and workflows. This centralized platform enables organizations to supervise their entire AI ecosystem while facilitating collaboration between AI agents and third-party applications. Supported by research predictions indicating improved customer trust and compliance through AI governance, ServiceNow positions AI Control Tower as essential for managing digital workforces effectively, paralleling the management of human employees within enterprises.
AI Control Tower allows organizations to centrally manage their entire AI ecosystem, whether using ServiceNow's AI agents or third-party integrations.
With AI Control Tower, businesses can oversee AI workforces they way the human workforce is managed, ensuring each agent is aligned and optimized.
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