More than 100 Taco Bell locations in 13 states use AI at drive-thrus, leading to improved order accuracy, shorter wait times, and higher profits.
Yum Brands plans to expand its Voice AI technology globally, freeing human workers to focus on other tasks and enhancing customer interaction.
McDonald's ended AI voice order testing with IBM but plans to reintroduce voice ordering solutions in drive-thrus in the future for efficiency.
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