With all the new advances in technology, many jobs have been eliminated or automated out of existence. No longer are there scores of monitors of status, KPI metrics, and SLAs as many of those processes are automatically checked and when exceptions are noted, emails or text alerts are sent out to address the issue.
No longer are IT organizations populated with secretaries, data-entry operators, administrative monitoring clerks, and a massive help desk staff. Rather the new roles are data architect, AI developer, e-commerce specialist, and similar roles.
Much of last year's losses were down to layoffs and AI. Layoffs were less of a concern in 2024, but AI continues to be an issue.
Most hiring isn't happening at top-tier tech companies, which have more cash to invest in automation, but rather in small to midsize enterprises.
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