Artificial intelligence is poised to transform public services, yet its adoption is limited. AI tools could enhance access to government benefits and automate citizen issue reporting. The gap between academic research and real-world applications remains a barrier. This is exemplified by Street.AI, an app that streamlines the reporting of civic issues while preserving user privacy. It highlights the need for AI solutions that help public officials achieve tangible results, particularly in complex decision-making scenarios such as urban planning.
AI-driven technologies can profoundly enhance public service efficiency, as seen in the development of innovative solutions like Street.AI, which enables easier reporting of civic issues.
The challenge remains that many scholarly advancements in AI do not translate into practical applications within government, limiting the potential impact on public services.
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