"That disconnect was flagged in an 8-week Deloitte review of Whole Foods' use of Microsoft 365 apps earlier this year, according to an internal document obtained by Business Insider. Deloitte found that Whole Foods relies on "fragmented" Microsoft toolsets, has loose security and data-retention practices, and employs a complex user-management setup - all of which contribute to inefficiencies and lower productivity when working with Amazon employees."
"The consulting firm recommended a 24-month integration plan that would first move Whole Foods' corporate employees onto Amazon's backend system, followed by its frontline workers. The phased approach would ensure a "smooth transition for users and minimal disruption to business processes," while generating cost savings, the document said. The review, completed in May, highlights Amazon's ongoing challenges in integrating Whole Foods."
An eight-week Deloitte assessment identified fragmented Microsoft 365 toolsets, loose security and data-retention practices, and a complex user-management setup at Whole Foods that hinder collaboration with Amazon. Deloitte recommended a 24-month phased integration to move corporate employees onto Amazon's backend first, then frontline workers, aiming for cost savings and minimal disruption. The findings underscore persistent integration challenges since Amazon's 2017 acquisition, including difficulties scaling the business and aligning operations. New grocery chief Jason Buechel is pursuing a One Grocery strategy to align Whole Foods with Amazon Fresh, and the company remains dependent on Microsoft cloud services for core operations.
Read at Business Insider
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