ICE Customer Service, tailored specifically for the mortgage market, enhances efficiency for servicers by providing customer support agents with organized information that allows for the resolution of inquiries in a single call. Its seamless integration with MSP ensures agents have the necessary tools for driving one-call resolution. By employing an advanced call prediction feature, it anticipates customer needs for more personalized service. Additionally, conversation threads enable data sharing among multiple employees, maintaining continuity in customer interactions. This system ultimately improves the overall customer experience in mortgage servicing operations.
ICE Customer Service is uniquely designed for the mortgage market and provides servicers with a solution that improves the experience for both customers and support representatives.
The conversation threads feature allows multiple employees to share the same set of data when speaking to a customer on separate occasions.
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