"Sloot is one of more than a dozen customers with whom Marketplace has spoken who say they are frustrated with the poor customer service they received from Canada's big three telecoms: Rogers, Bell and Telus."
"Employees at two of the largest telecom companies, Rogers and Telus, told Marketplace that frontline customer service representatives have less incentive to help issue credits or lower bills, and said they're measured on their abilities to increase customers' bills."
"Complaints against telecoms reached an all-time high last year, with more than 23,000 complaints filed with the Commission for Complaints for Telecom-television Services (CCTS), the majority of them relating to billing issues like incorrect monthly charges and missing credits."
Customers of Canada's major telecom companies, including Bell, Rogers, and Telus, report significant frustrations with customer service. Issues include inconsistent information from agents, long hold times, and difficulties resolving billing problems. Vicki Sloot's experience illustrates the challenges faced, as she was misinformed about her service plan and struggled for eight weeks to rectify the situation. Complaints to the Commission for Complaints for Telecom-television Services reached over 23,000, primarily concerning billing discrepancies. Employees indicate that customer service representatives are incentivized to increase bills rather than resolve issues.
Read at www.cbc.ca
Unable to calculate read time
Collection
[
|
...
]