Sloot is one of more than a dozen customers with whom Marketplace has spoken who say they are frustrated with the poor customer service they received from Canada's big three telecoms: Rogers, Bell and Telus.
Our client was charged $400 for a current client to call their Google Local Services Ads profile. direct business search was not turned on. I thought, ok no big deal, I will escalate this and they will obviously rectify the situation since this was a mistake. I went back and forth with an account manager over there who denied it. I escalated it further and they are not refunding it even though they clearly know its a current client call.
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