Mike Johns's experience in the malfunctioning Waymo vehicle highlights potential hazards of autonomous technology, raising questions about the readiness and safety of such systems in real-world scenarios.
In a video posted on LinkedIn, Johns expressed his confusion and frustration, questioning, 'I can't get out of the car. Has this been hacked? What's going on?' He vividly described the experience as feeling like 'a scene in a sci-fi thriller'.
Waymo stated that the issue with the looping was resolved quickly, attributing it to a software glitch, and emphasized their commitment to safety despite highlighting that incidents like these can erode consumer confidence.
Johns, while expressing frustration, noted, 'It's just, again, a case of today's digital world. A half-baked product and nobody meeting the customer, the consumers, in the middle', shedding light on gaps in customer service during tech failures.
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