In March, Ford issued a recall for its Kuga plug-in hybrid cars, warning owners not to charge their vehicles due to a battery defect that could lead to short-circuiting, loss of power, or fire. With over 26,000 affected vehicles across Europe, many drivers, like David Ellis, report frustration at the lack of communication from Ford regarding repairs, which they estimate will not be ready until July. Concerns have been raised not only about safety but also about the financial impact on owners forced to incur higher fuel costs due to restricted charging. Ford has yet to offer compensation.
Ford's recall of its Kuga plug-in hybrid car has left thousands of drivers anxious due to a dangerous battery defect that may cause fires.
With no clear timeline for repairs, many Kuga owners feel abandoned, prompting questions about Ford's commitment to customer service and safety.
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