The Competition and Consumer Protection Commission (CCPC) reports that motorists are facing obstacles when trying to service vehicles at independent garages. Consumers cannot legally be restricted in their choice of service providers or parts. Some motorists have reported threats of warranty voiding if they use non-authorized dealers or parts. The CCPC emphasizes that using non-original parts does not void warranty protections if they match original quality. Practices like withholding diagnostic access can violate competition law and harm consumer choice. The CCPC may impose sanctions for such breaches, highlighting the importance of competition in the automotive service industry.
Motorists have reported discouragement from servicing at independent garages, being told warranty will be void if not serviced at authorized dealerships or with non-original parts.
The CCPC asserts consumers can choose their vehicle service providers without restrictions. Non-original parts can be used without voiding warranties if of "matching quality".
Access to essential diagnostic data must be available to independent garages to ensure competition in vehicle servicing; withholding such data violates competition law.
The CCPC warns that blocking consumer choice and limiting access to repair services can breach competition laws, driving up prices and harming consumers.
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