Freshness is crucial for a good coffee experience, with Dunkin's 18-minute rule ensuring that coffee maintains its optimal flavor before it degrades.
Dunkin' employees are instructed to discard any carafe of coffee that isn't completely used within an 18-minute time frame, highlighting their commitment to freshness.
The arabica coffee beans used by Dunkin' are chosen for their smooth taste and low bitterness, further emphasizing the brand's dedication to quality.
Despite the strict freshness policy, some customers still perceive Dunkin's coffee as bitter or burnt, raising questions about the brewing process.
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