Avaya is implementing a new licensing policy for its SaaS contact center products, mandating customers to license at least 200 seats by June 30, 2025. This change aims to facilitate innovative customer journey orchestration. The Avaya Experience Platform will allow flexibility among different seat variants, but customers not meeting the new minimum must either terminate their subscriptions or transition to forthcoming solutions. The changes follow the retirement of CEO Alan Masarek, with new CEO Patrick Dennis continuing to prioritize innovation and growth in enterprise customer experience.
Avaya's upcoming licensing requirement for its SaaS contact center solutions reflects a strategic shift to meet enterprise needs for innovative customer journey orchestration.
The 200-seat Monthly Minimum Agent Commit for the Avaya Experience Platform signifies Avaya's commitment to evolving its products to enhance customer experience.
Customers not wishing to license 200 seats are given options to terminate their subscriptions or explore new innovative cloud solutions for a seamless transition.
With leadership changes following Alan Masarek’s retirement, the focus on innovation and growth continues under Patrick Dennis, indicating a shift in strategic direction.
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