Avaya is concentrating its efforts on large clients with a minimum requirement of 200 seats for its AXP cloud-based contact center services, effective June 30. This strategic transition aims to facilitate smoother customer journeys and innovation for larger organizations. As part of this shift, Avaya will also remove certain functionalities, including Avaya Voice Recording and various integrations, while new equivalent solutions are expected, although details are still pending. The change is reflective of CEO Patrick Dennis's directive to cater primarily to the top 1,500 clients.
Avaya is shifting its customer focus exclusively to large companies with at least 200 seats, aiming to enhance customer journeys and innovation.
As of June 30, customers must meet the 200-agent seat minimum for AXP services, allowing seat distribution across various service options.
Planned deletions include Avaya Voice Recording, SIP Trunking cloud service, and specific integrations, marking a significant change under CEO Patrick Dennis.
The shift in strategy, undertaken after CEO Patrick Dennis took over, targets the top 1,500 customers, aligning Avaya's offerings with their needs.
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