From what I'm told, he never quite gelled with the audio brand's mission. He also had the unfortunate luck of immediately facing a challenging ordeal when Sonos prematurely rolled out an overhauled mobile app that was buggy and missing features.
Chidsey's arrival in 2019 marked the beginning of a bold transformation for Subway, which was grappling with declining sales, franchisee dissatisfaction and fierce competition. His tenure was defined by strategic initiatives like the 'Eat Fresh Refresh' campaign, a sweeping overhaul of Subway's menu that introduced premium ingredients, new recipes and simplified options like the Subway Series.
"At the Fortune COO Summit, she told me that 2024 is the year of operations at the company, citing several key but wide-ranging priorities in a nod to her COO background, including customer experience, employee development, and growth."