KTLO, or "keeping the lights on," encompasses essential activities that ensure a business's core operations run effectively. It includes managing bugs, performing maintenance, and tackling technical debt. With examples like customer support and regular updates, KTLO activities play a significant role in maintaining the promised value of products for customers. Different departments may interpret KTLO differently, but the underlying goal remains consistent: to ensure sustained performance and high customer satisfaction while identifying future opportunities for enhancement.
Keeping the lights on refers to everything that comes between your product and your customers receiving its promised value, which is crucial for maintaining core operations.
Typical KTLO categories include managing bugs, performing maintenance, and addressing technical debt to ensure the long-term sustainability of a product.
Activities such as customer support, software updates, and system monitoring fall under KTLO, addressing immediate operational needs while identifying future opportunities.
Implementing KTLO strategies allows teams to enhance product functionality and ensure that customer experiences are consistently positive, thereby reducing churn.
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