Mid-Rivers Communications to Implement GOCare Customer Experience Tools
Briefly

GOCare announces a partnership with Mid-Rivers Communications to improve subscriber communication, especially during fiber network expansion. The collaboration integrates advanced NPS and CSAT tools to amplify voice-of-the-customer initiatives. Mid-Rivers' adoption of the GOCare Digital Experience Platform aims to enhance customer engagement, providing real-time feedback options and proactive communication features. The integration ensures accurate data across various operational platforms, fostering seamless digital engagement and a modern customer experience. Leaders from both companies emphasize the importance of innovation and meeting customer needs through effective communication and digital transformation.
"Our legacy is rooted in innovation and value. But it's no longer enough to simply build a great network—we must also make it easy and enjoyable to do business with us," said Marlo Holzworth, Chief Customer Officer at Mid-Rivers.
"We welcome Mid-Rivers as our latest broadband cooperative client-partner. Their commitment to delivering a better customer experience by embracing digital channels reflects a forward-thinking approach we admire," said Mike Roddy, CEO and Co-Founder of GOCare.
Read at Telecompetitor
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